mb388 Privacy Policy

1. Introduction

mb388 is an online casino and betting platform operating under international licensing. We are committed to protecting the privacy of every individual who uses our website, mobile application and services. This Privacy Policy explains the types of information we collect, the purpose of its use, how we protect it, and the rights you have regarding your personal data.

By registering an account, logging in or using any part of the mb388 platform, you are deemed to have read and understood the contents of this Privacy Policy. If you do not agree with any part of it, please stop using our platform and contact customer service for further action.

2. Information We Collect

mb388 collects information in the following categories to ensure services can be delivered correctly, securely and in line with each member's needs:

• Registration information: Full name, username, password (stored in encrypted format), email address and mobile phone number.
• Identity information: Identity card number (MyKad) or other relevant identity documents for account verification and Know Your Customer (KYC) compliance procedures.
• Financial information: Bank account number, bank name, e-wallet details (Touch 'n Go eWallet, Boost), mobile phone number registered with DuitNow, and information required for deposit and withdrawal transactions.
• Usage information: Gaming activity, transaction records, betting history, game preferences, login records, session duration and usage behaviour within the platform.
• Technical information: IP address, internet browser type, device operating system, cookie data, country-level location data and other technical logs.
• Communications: Content of messages sent via live chat, email or other support channels.

3. Purpose of Information Use

Personal information collected is used for the following purposes:

• Managing account registration, identity verification and secure login processes.
• Processing deposits and withdrawals through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Verifying eligibility for welcome bonuses, VIP cashback and related promotions.
• Detecting and preventing fraud, money laundering and suspicious activity.
• Complying with international licensing requirements, including reporting to relevant authorities.
• Sending service notifications, security updates and account-related information.
• Analysing usage patterns to improve the overall platform experience.

4. Sharing Information with Third Parties

mb388 only shares member personal information in specific circumstances as set out below:

• Payment service providers: Information required to process transactions is shared with legitimate and regulated payment gateway providers, such as FPX processors and e-wallet operators licensed by Bank Negara Malaysia.
• Game software providers: Minimum technical data required to deliver games is shared with game software developers to ensure the platform functions smoothly.
• Regulatory authorities: mb388 is obliged to disclose information to licensing authorities or law enforcement when required by law or a valid court order.
• Trusted business partners: In certain cases involving technical or operational requirements, information that cannot directly identify an individual may be shared with third parties bound by strict confidentiality agreements.

In all situations above, mb388 ensures that the receiving parties are bound by data protection obligations equivalent to or higher than this Privacy Policy.

5. Data Security Measures

mb388 implements multiple security layers to protect member personal information from unauthorised access, disclosure, alteration or destruction:

• Data encryption during transmission using the latest TLS/SSL protocols.
• Password storage in hashed format using irreversible algorithms.
• Role-based access control that restricts internal staff from accessing data beyond the scope of their duties.
• Continuous system monitoring to detect unusual activity or unauthorised access attempts.
• Periodic security audits by independent third parties to assess the effectiveness of implemented protection measures.
• Data recovery procedures and business continuity plans to handle unexpected incidents.

Although mb388 takes all reasonable measures, no system can provide absolute security guarantees. We encourage every member to also play a part in securing their account by using a strong password and not sharing login credentials with anyone.

6. Cookies and Tracking Technologies

mb388 uses cookies and similar technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for basic platform functions such as login session verification and form security. They cannot be disabled without affecting core website functionality.
• Performance cookies: Collect anonymous information about how visitors use the platform, helping us improve its functions and content.
• Preference cookies: Save your chosen settings such as display language and game preferences so they do not need to be reconfigured on each visit.

You can manage or disable cookies through your internet browser settings. However, please note that disabling certain cookies may affect the functionality of some parts of the platform.

7. Data Storage and Retention Period

mb388 retains member personal information for as long as the account remains active or as long as it is needed to provide services. Data retention periods are also determined by legal compliance requirements and applicable regulatory procedures.

• Financial transaction records are kept for a period set by international licensing compliance requirements.
• Customer support communication logs are retained for a limited period for quality control and dispute resolution purposes.
• Technical data and system logs are kept for a shorter period and are automatically deleted after that period.

When information is no longer needed and there is no legal obligation to retain it, mb388 will delete or de-identify that data in a secure manner.

8. Your Rights Regarding Personal Information

As an mb388 member, you have the following rights regarding the personal information we hold:

To exercise any of the above rights, please contact mb388 customer service via 24/7 live chat or email at [email protected]. We will process your request accordingly.

9. Age Policy

The mb388 platform is strictly for users aged 21 and above. We do not knowingly collect personal information from individuals below the specified age limit. All registrants are required to confirm that they meet the minimum age requirement during the account registration process.

If we find that personal information has been collected from an individual who does not meet the age requirement, the relevant account will be terminated and the data will be deleted promptly. If you have reason to believe that an underage individual has registered on our platform, please contact our customer support immediately.

10. Changes to This Privacy Policy

mb388 reserves the right to update or modify this Privacy Policy at any time to reflect changes in business practices, legal requirements, or service improvements. Any changes made will take effect as soon as they are published on this page.

We will notify members of significant changes via in-platform notifications or email. You are encouraged to review this Privacy Policy page periodically to stay informed about how we handle your personal information. Continued use of the mb388 platform after any changes are published will be considered as your acceptance of the latest version of this policy.

11. Contact Us About Privacy

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the mb388 Customer Service team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• Support languages: Bahasa Melayu and English

We aim to respond to all privacy-related enquiries thoroughly and promptly. Our support is available every day without interruption to ensure every member receives the attention they need.